退款政策

Returns, Refunds & Warranty Policy

This policy operates in addition to your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. Nothing in this policy limits or excludes those rights.

Return Form

Sending a return: All returns must be sent using a signature-required courier service, and the tracking number must be emailed to sales@actionoutdoors.kiwi so we can confirm when it arrives.

1. Perishable, Food & Bait Products (Strict Policy)

Due to biosecurity, food safety, and strict temperature control requirements, we do not accept returns, refunds, or exchanges for change of mind on any bait, burley, food, or perishable products.

If there is a genuine quality issue, transit damage, or an incorrect item was delivered, you must contact us at sales@actionoutdoors.kiwi within 24 hours of delivery, with supporting photos, so we can rectify it.

2. Change of Mind Returns (By Inventory Type)

Change-of-mind returns are not an automatic right under the CGA and are handled strictly according to how and where the product is fulfilled:

Tier A: Standard In-Store Stocked Items (e.g., standard nets, retail gear)

Returns for Store Credit or Exchange may be accepted solely at the discretion of Action Outdoors under the following conditions:

Timeframe: The return request must be made within 7 days of purchase.
Condition: Goods must be completely unused, unopened, free from defects, and in their original, undamaged packaging.
Proof of Purchase: A valid tax invoice or receipt is strictly required.
Fees: Approved change-of-mind returns are subject to a 10% restocking fee.
Shipping: Original shipping costs are non-refundable. Where free or subsidised shipping was provided, the actual freight cost incurred by Action Outdoors will be deducted from the Store Credit issued.

Tier B: Marketplace Collectives & Extended Supplier Ranges

Many specialised products on our website are listed on behalf of independent collectives or dispatched on-demand from extended supplier networks across New Zealand, Australia, and international hubs.

All sales are final on these items. Because these products cannot be routed back to their original external supply hubs, we do not accept returns, refunds, or exchanges for change of mind on items marked "Sent from Supplier".
We strongly encourage customers to thoroughly research, price-compare, and verify technical specifications before finalising purchases on these items.

Tier C: Non-Returnable Goods

The following items are strictly excluded from change-of-mind returns under any circumstances:

Goods marked as “Sent from Supplier” or marketplace collectives
Custom-manufactured goods or commercial netting cut to custom lengths
Clearance, end-of-line, or sale items (unless structurally faulty)

3. Order Cancellations

Orders are processed rapidly through our integrated inventory system. No order may be cancelled, in whole or in part, without the written consent of Action Outdoors.

Where a cancellation is approved post-purchase, we require reimbursement for all operational costs incurred up to the cancellation date (including materials, handling, and manufacturing labour).
Cancelled orders are subject to a 10% administrative cancellation fee (minimum $15.00) to cover non-refundable merchant credit card gateway fees and supplier communication overhead.

4. Faulty Goods & Consumer Guarantees Act Rights

Under the Consumer Guarantees Act, all retail goods must be of acceptable quality, fit for purpose, and match their description. If a product is genuinely faulty, unsafe, or does not match its description, you are entitled to a remedy which may include:

Repair (for minor failures)
Replacement (with an identical product)
Refund (for failures of a substantial character)

The exact remedy offered will depend entirely on the nature of the fault and will be determined fairly in accordance with the CGA.

5. Warranty Claims

If you believe a product has developed a manufacturing fault covered by a factory warranty, please contact us immediately:

Email: sales@actionoutdoors.kiwi
Please include: Your proof of purchase, a detailed description of the issue, and clear supporting photos.

If deemed a potential warranty claim, the product must be safely packed and returned with a cover letter outlining the fault to our physical branch:

Action Outdoors
Unit 1, 348 Rosebank Road
Avondale 1026
Auckland, New Zealand

Returned products will be assessed internally and/or forwarded to the manufacturer or local distributor. If a manufacturing fault is formally confirmed, Action Outdoors will provide an appropriate remedy consistent with your rights under the CGA.

6. Delivery Inspection & Visible Damage

All items are thoroughly inspected by our warehouse team prior to dispatch.

24-Hour Window: Customers must inspect all packages immediately upon arrival. Any visible courier damage, missing items, or defects must be reported to us within 24 hours of delivery.
Failure to report damage within this timeframe directly impacts our ability to lodge an insurance claim with the courier network and may affect the availability of a remedy.

7. Authority to Leave (ATL)

Where a customer authorises a courier delivery without a signature (Authority to Leave / ATL):

All financial and physical risk transfers entirely to the customer the moment the courier logs the goods as delivered.
Action Outdoors accepts no responsibility for theft, weather damage, or loss occurring after the courier drops the package. Any remedy offered under ATL circumstances is purely discretionary.

8. Store Credit Conditions

Store Credit is strictly non-refundable and cannot be exchanged or redeemed for cash.
Store Credit is issued digitally and may carry an explicit expiry date from the date of issue.

Contact Us

For all returns, warranty claims, or policy enquiries, please get in touch with our Auckland team:

📧 Email: sales@actionoutdoors.kiwi
📞 Phone: 09 886 3525
📍 Address: Unit 1, 348 Rosebank Rd, Avondale, Auckland
🕘 Hours: Mon–Fri: 9am–5pm | Sat: 9am–3pm | Sun: Closed

NZ's largest fishing net manufacturer.