Refunds and Exchange Policy
We believe you will be very satisfied with your purchase from Action Outdoors Kiwi. You are however welcome to return the item(s) for an exchange or refund within 7 days of purchase if you change your mind or the item is unwanted. We do require a receipt, the item(s) to be in its original condition and packaging, unopened and without any defects or damage.
PRODUCT RETURN FORM
Change of mind goods / unwanted WebSite orders: If the need arises, you are welcome to return the item if it is unused, in its original saleable condition and packaging, and with proof of purchase based on the following detailed terms:
- You may request a refund up to 7 days after purchase. Shipping costs will not be refunded. Some items have subsidised shipping rates or free shipping, so the company's costs to ship the order will be removed from the refund total. Please enquire with the Action Outdoors Team about this shipping cost price prior to confirming your order. Please note that there may be a restocking fee incurred for items that have been ordered to fill the order. You may not cancel an order for Goods, wholly or partly, without our written consent. As a condition of giving our permission, we may require reimbursement of any costs (including materials, handling fees and labour) incurred by us in connection with the order up to the date of our consent.
- Clearance Items: Products identified and advertised as clearance will not be accepted if returned unless faulty.
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Goods may be returned for credit only if we have agreed in writing; returns are based on the discretion of Action Outdoors.
Any Goods Marked as Sent from Supplier Cannot Be Returned.
Any Goods Custom-made or Cut to length Cannot Be Returned.
Visible Defects: Our team inspect all items that leave our stores. Please also inspect the items delivered to ensure they are in new condition, without defects or damage. Any visible concerns with your product need to be reported within 24 hours of delivery; otherwise, a warranty or insurance claim may not be possible.
Practical takeaway (especially for retailers)
Once an ATL is signed:
- Loss or damage after delivery is usually the customer’s responsibility
- Retailers are not automatically required to refund or replace
- Goodwill remedies are optional, not legally required
Best practice:
- Keep ATL records
- Use delivery photos where possible
- Clearly state ATL risk transfer in T&Cs
Warranty Issues: On the rare occasion that you think a product purchased from our website is faulty and under warranty, please contact us immediately. Email sales@actionoutdoors.kiwi regarding returns of online orders. If Action Outdoors deems the product as a potential warranty claim, the item must be returned to the address below with a cover letter containing your details and stating the issue, plus any other information relevant to the warranty claim. Sending photos will help speed up your remedy.
Action Outdoors
1/348 Rosebank Road
Avondale 1026
Auckland
sales@actionoutdoors.kiwi
Once we receive the product, it will be assessed internally and/or sent to the distributor for warranty analysis. If the product is found to have a manufacturing fault at first, we will repair, replace, or give a full refund at our discretion. If the item was purchased in-store, contact the store directly.
Action Outdoors aims to abide and exceed the requirements set by the New Zealand Fair Trading and Consumer Guarantees Act to ensure you have a Good Shopping Experience!
